What Makes Us Different?
How is KPM Technology’s Managed Services product different and better?
- We don’t lock you into a 3 year, no escape contract and forget about you until it’s time for renewal. We win your business every month.
- Our agreements lock your pricing, but let you out if you’re unhappy.We believe our 98% client retention rate speaks for itself.
- We don’t have a team of salesmen; We have a team of highly trained technicians.
- No off-shore Help Desk support. All of our technicians are local full-time employees. We support you and your staff, we don’t ship off your support to off-shore or out of state techs.
- We only do I.T. We aren’t printer vendors, phone vendors or pretend VCIOs who’ve attempted to add I.T. service to their portfolio.I.T. It’s all we do. And we’ve been doing it well for 21 years.
Most MSP providers use off-shore or out-of-state generic help desk.
At KPM Technology, we believe we best serve our clients if we assign two Tier 3 technicians to your account. You see a familiar face each time we visit your site. You hear a familiar voice each time you call for support. And best of all, our technicians are familiar with every aspect of your network. It’s a much more efficient solution to resolve problems than dispatching the first person available, like most Managed I.T. Service providers do.
What happens if both technicians aren’t available?
One of the first things we do for your company when we partner with you is assess and document your entire network. This means that if your primary technicians weren’t available to help you, one of our other, well trained technicians would quickly review your network documentation and resolve your issue.
Who Should Consider Managed I.T. Services? | Why Use KPMT? | Real Benefit?