What Are The Bottom Line Benefits?
24/7/365 Monitoring and Reporting
When you agree to use KPM Technology as your Managed I.T. Service Provider, one of the first things we do is implement our monitoring and reporting software on your network. This software allows us to:
No longer do you have to worry about calling for computer service and incurring a large expense when your computer breaks. We do a thorough job of setup, monitoring and maintenance, but if something does go wrong, we’re there, and we’re there quickly, and it’s covered in your monthly fee.
KPM Technology uses remote desktop control software to remotely see the issue and fix it. We’ve taken what used to be a 1.5 hour service call (with all the associated expenses) and instead remotely eliminate the problems in minutes. If the issue is something that cannot be resolved remotely, we’ll go onsite and fix it with no added cost to you.
Because we have “eyes-on” your network 24/7/365, you don’t have to wait-till-it-breaks to know there’s a problem. We generally see the problem coming and prevent it from ever happening.
Do you sometimes say to yourself, “I sure hope our backups are working”? We believe that the day your server or PC crashes is NOT the day you want to have to answer that question. KPM Technology makes sure you KNOW your backups are working and are usable in case of a disaster.